REFUND POLICY

RETURNS & REFUNDS

Last updated: July 23, 2026

We want you to be happy with your purchase. If an item is not right for
you, you may request a return within 30 days of delivery.

The 30 days start on the day your order is delivered, as shown by the
carrier's tracking record.

HOW TO START A RETURN

All returns start by email. Contact us at support@monroeandalder.com
within 30 days of delivery with:

- Your order number
- The item or items you want to return
- The reason for your return
- A photograph of the item, if the issue is visible

We reply within 1 business day with your return instructions and the
correct return address.

Please do not send anything back before you receive these instructions.
Parcels sent to us without an approved return request, or to an address
we did not provide, may be refused on arrival or returned to sender. We
cannot refund parcels we do not accept.

RETURN CONDITIONS

To qualify for a refund, items must be:

- Unworn and unwashed
- Free from marks, odours, pet hair and signs of use
- In their original condition
- With all original tags still attached
- In their original packaging

We may decline a refund if an item has been worn, washed, altered, or
damaged after delivery, or used beyond what is reasonable to check the
fit and quality.

Items that do not meet these conditions may be refused on arrival or
returned to you.

NON-RETURNABLE ITEMS

The following are not eligible for a refund:

- Items marked Final Sale
- Items bought through 1+1 Free, 2+1 Free or similar promotional offers
- Gift cards
- Requests made more than 30 days after delivery
- Items sent back without an approved return request

BUNDLES AND PROMOTIONAL OFFERS

Bundles and multipacks are refunded as a whole and must be returned
complete, including every item and the original packaging. We do not
issue partial refunds for individual items within a bundle.

EXCHANGES

We do not offer direct exchanges. If you would like a different size or
colour, request a return for your original item and place a new order.

SIZING

Our sizing may differ from standard US sizing. Please check the size
chart on each product page before ordering. If you are unsure which
size to choose, email support@monroeandalder.com before you order and
we will help you.

RETURN SHIPPING COSTS

Change-of-mind returns, including returns because an item does not fit
or is not what you expected, are at your own cost. You arrange and pay
for the return shipment.

Return shipping costs vary depending on your location and on the return
address we provide. We confirm the return address and any relevant
details when we approve your request.

We cover return shipping when an item is faulty, damaged, or not the
item you ordered.

Original shipping charges, including any expedited or insured shipping
selected at checkout, are not refunded on a change-of-mind return. If
your item is faulty or incorrect, we refund your original shipping
charge in full.

Any duties, import taxes or handling charges that arise when you send
an item back are your responsibility.

We recommend using a tracked service and keeping your proof of shipment
until your refund is confirmed. We cannot refund returns that are lost
in transit without proof of shipment.

REFUNDS

Once your return arrives and passes inspection, we process your refund
within 10 business days.

Refunds go back to the original payment method. Depending on your bank
or card issuer, it can take a further 3 to 5 business days for the
money to appear on your statement.

You will receive an email confirmation once your refund has been
issued.

DAMAGED, FAULTY OR INCORRECT ITEMS

If your item arrives damaged, faulty, or is not what you ordered, email
support@monroeandalder.com within 7 days of delivery.

Please include:

- Your order number
- A short description of the problem
- Clear photographs of the item and, where relevant, the packaging

We review these requests within 1 business day and offer a replacement,
a full refund, or another suitable resolution. We cover return shipping
on faulty and incorrect items.

LOST OR UNDELIVERED ORDERS

If tracking shows your order as delivered but you have not received it,
email support@monroeandalder.com within 14 days of the marked delivery
date so we can open an investigation with the carrier.

ORDER CANCELLATIONS

You can cancel your order for a full refund at any time before it
ships. Email support@monroeandalder.com with your order number as soon
as possible. Once an order has shipped, our normal return process
applies.

REFUSED OR UNCLAIMED PARCELS

If you refuse delivery, or a parcel comes back to us because it went
unclaimed, we refund the item price minus the outbound and return
shipping costs we incurred.

FAIR USE OF THIS POLICY

We reserve the right to decline a refund, to cancel orders, and to
refuse future orders where we see a pattern of excessive returns,
refund requests that do not match the condition of the goods, or other
misuse of this policy.

YOUR STATUTORY RIGHTS

This policy does not limit any rights you have under applicable federal
or state consumer protection law.

CONTACT

Monroe & Alder New York
Email: support@monroeandalder.com