TERMS OF SERVICE
TERMS OF SERVICE
Last updated: July 23, 2026
These Terms of Service ("Terms") govern your use of monroeandalder.com
and your purchase of any products from us. Please read them carefully.
By using this website or placing an order, you agree to these Terms.
If you do not agree, please do not use this website.
1. WHO WE ARE
Monroe & Alder New York is a trading name of SucuEcommerce, a sole
proprietorship registered in the Netherlands with the Dutch Chamber of
Commerce (Kamer van Koophandel) under number 93874014.
Email: support@monroeandalder.com
In these Terms, "we", "us" and "our" refer to Monroe & Alder New York.
"You" refers to the person using this website or placing an order.
We sell and ship to customers in the United States.
2. ELIGIBILITY
You must be at least 18 years old, or the age of majority in your
state, to place an order. By ordering, you confirm that you meet this
requirement and that the payment method you use belongs to you or that
you are authorised to use it.
We sell adult clothing only. We do not sell products intended for
children.
3. YOUR ACCOUNT
You do not need an account to shop with us. If you create one, you are
responsible for keeping your login details confidential and for all
activity under your account. Tell us immediately if you believe your
account has been used without your permission.
We may suspend or close an account that is used in breach of these
Terms.
4. PRODUCTS AND DESCRIPTIONS
We work hard to describe and photograph our products accurately.
Colours may appear differently on different screens, and small
variations in measurement, finish and shade are normal in clothing.
These variations are not defects.
Our product images show the actual product. Styling, lighting and
presentation may vary.
Product availability is not guaranteed. We may change, limit or
discontinue any product at any time.
5. SIZING
Our sizing may differ from standard US sizing and generally runs
smaller. Each product page includes a size chart with garment
measurements in inches. Please measure a similar garment you already
own and compare, rather than relying on your usual size.
If you are unsure, email support@monroeandalder.com before ordering and
we will help you choose.
Measurements are taken from the finished garment and may vary by up to
half an inch between items. Ordering the wrong size is treated as a
change-of-mind return under our Returns & Refunds Policy.
6. PRICES AND ERRORS
All prices are shown in US dollars and include applicable sales tax
where we are required to collect it. Shipping costs are shown at
checkout before you pay.
We may change prices at any time. The price that applies to your order
is the price shown at the moment you complete checkout.
Despite our best efforts, a product may occasionally be listed at an
incorrect price or with incorrect information. If this happens, we may
cancel your order and refund you in full, even after you have received
an order confirmation. We will tell you before we do this.
7. ORDERS
Your order is an offer to buy. A contract is formed only when we send
you a shipping confirmation email. An order confirmation email is an
acknowledgement that we received your order, not an acceptance of it.
We may refuse or cancel any order, including where:
- The product is unavailable or incorrectly priced
- We cannot verify your payment or delivery details
- We suspect fraud or unauthorised use of a payment method
- The order breaches these Terms or appears to be for resale
- We are unable to ship to your address
If we cancel an order you have paid for, we refund you in full.
8. PAYMENT
Payment is taken at checkout through our payment providers. We do not
store your full card details.
If your payment is declined, reversed, or charged back, we may cancel
your order and suspend your account.
If you believe a charge is incorrect, contact us first at
support@monroeandalder.com. Most issues are resolved faster this way
than through your bank.
9. SHIPPING AND DELIVERY
Estimated processing and delivery times are shown at checkout and set
out in our Shipping Policy. These are estimates, not guarantees.
If we cannot ship within the time stated at checkout, or within 30 days
where no time was stated, we will contact you with a revised date and
give you the choice of accepting it or cancelling for a full refund.
Risk of loss passes to you when the carrier delivers your order to the
address you provided. Title passes to you once we have received payment
in full.
You are responsible for providing a complete and accurate delivery
address. We are not responsible for orders delayed, lost or returned
because of an incorrect address.
10. IMPORT DUTIES AND TAXES
Our products are shipped from outside the United States, and we ship on
a Delivered Duty Paid basis.
All applicable import duties, tariffs and customs charges are included
in the price you pay at checkout. You will not be asked to pay
additional charges to the carrier on delivery.
If a carrier does request a payment from you on delivery, contact us at
support@monroeandalder.com with the receipt and we will reimburse you
in full.
This does not apply to any duties or charges that arise if you ship an
item back to us. Those are covered by our Returns & Refunds Policy.
11. RETURNS AND REFUNDS
Returns and refunds are governed by our Returns & Refunds Policy, which
forms part of these Terms.
12. EMAIL AND SMS COMMUNICATIONS
By providing your email address you agree that we may send you messages
about your order.
If you opt in to marketing emails, you may unsubscribe at any time
using the link in any marketing message.
If you opt in to text messages, you agree to receive recurring
automated marketing and order-related messages at the number you
provided. Consent is not a condition of purchase. Message and data
rates may apply. Reply STOP to unsubscribe and HELP for help. Message
frequency varies. We do not send text messages to anyone who has not
opted in.
13. USER CONTENT AND REVIEWS
If you submit a review, photograph, comment or other content to us or
through our social media channels, you grant us a worldwide,
royalty-free, non-exclusive licence to use, reproduce and display that
content in connection with our business, including in marketing.
You confirm that the content is yours to share and does not infringe
anyone else's rights.
We only publish reviews submitted by customers who have purchased the
product from us. We do not import, purchase, or incentivise reviews.
We may remove content that is unlawful, offensive, misleading, or
unrelated to our products. We do not edit or suppress reviews because
they are negative.
14. INTELLECTUAL PROPERTY
All content on this website, including our name, logo, product
photography, text, design and graphics, belongs to us or our licensors
and is protected by intellectual property law.
You may view and print pages for your own personal use. You may not
copy, reproduce, republish, resell or use our content for commercial
purposes without our written permission.
15. ACCEPTABLE USE
You agree not to:
- Use this website for any unlawful purpose
- Attempt to gain unauthorised access to our systems
- Interfere with the operation or security of the website
- Use automated tools to scrape, copy or monitor our content
- Place orders using false details or another person's payment method
- Submit false or misleading claims about your order
We may suspend or refuse service to anyone who breaches this section.
16. THIRD-PARTY LINKS AND SERVICES
Our website may link to third-party websites and services, including
our payment providers and shipping carriers. We do not control them and
are not responsible for their content, products or practices. Their own
terms and privacy policies apply.
17. DISCLAIMER OF WARRANTIES
Our website and products are provided on an "as is" and "as available"
basis.
To the fullest extent permitted by law, we disclaim all warranties,
express or implied, including implied warranties of merchantability,
fitness for a particular purpose, and non-infringement.
We do not warrant that the website will be uninterrupted, error-free or
secure, or that any defect will be corrected.
Some states do not allow the exclusion of certain warranties. Where
that is the case, the exclusions above apply to the maximum extent
permitted by law, and nothing in these Terms limits your statutory
rights.
18. LIMITATION OF LIABILITY
To the fullest extent permitted by law, our total liability to you for
any claim arising out of or relating to your order, these Terms, or
your use of this website is limited to the amount you paid us for the
order concerned.
We are not liable for indirect, incidental, special, consequential or
punitive damages, or for loss of profits, revenue, data or goodwill,
even if we were advised that such damages were possible.
Nothing in these Terms excludes liability that cannot be excluded by
law, including liability for fraud, personal injury or death caused by
our negligence.
19. INDEMNIFICATION
You agree to indemnify and hold us harmless from any claim, loss,
liability or expense, including reasonable legal fees, arising from
your breach of these Terms, your misuse of the website, or your
violation of any law or third-party right.
20. FORCE MAJEURE
We are not responsible for any delay or failure to perform caused by
events outside our reasonable control, including natural disasters,
extreme weather, war, civil unrest, strikes, epidemics, carrier
failures, customs delays, government action, and failures of power or
communication networks.
21. DISPUTE RESOLUTION AND ARBITRATION
Please read this section carefully. It affects how disputes between us
are resolved.
21.1 Informal resolution first. Before starting any formal proceeding,
you agree to contact us at support@monroeandalder.com and give us 30
days to resolve the issue. Most problems are settled at this stage.
21.2 Binding arbitration. If we cannot resolve the dispute informally,
any claim arising out of or relating to these Terms, your order, or
your use of this website will be resolved by binding individual
arbitration administered by the American Arbitration Association under
its Consumer Arbitration Rules, rather than in court. The arbitration
will take place in New York, New York, or by video or telephone
conference at your option. Judgment on the award may be entered in any
court of competent jurisdiction.
21.3 Small claims exception. Either of us may instead bring an
individual claim in small claims court, if the claim qualifies.
21.4 Class action waiver. You and we each agree that claims may be
brought only in an individual capacity, and not as a plaintiff or class
member in any class, collective, consolidated or representative
proceeding. The arbitrator may not consolidate claims or preside over
any form of representative proceeding.
21.5 If the class action waiver in section 21.4 is found unenforceable
for a particular claim, that claim will proceed in court rather than in
arbitration, and the remainder of this section will continue to apply
to all other claims.
21.6 Opt out. You may opt out of this arbitration agreement by emailing
support@monroeandalder.com with the subject line "Arbitration Opt-Out"
within 30 days of your first order. Opting out does not affect any
other part of these Terms.
22. GOVERNING LAW
These Terms are governed by the laws of the State of New York, without
regard to its conflict of law rules. Where arbitration does not apply,
the state and federal courts located in New York County, New York, will
have jurisdiction.
Nothing in this section removes any protection you have under the
mandatory consumer protection laws of your state of residence.
23. CHANGES TO THESE TERMS
We may update these Terms from time to time. The current version is
always published on this page with the revised "Last updated" date.
Changes apply to orders placed after the date of publication.
24. GENERAL
These Terms, together with our Privacy Policy, Returns & Refunds Policy
and Shipping Policy, form the entire agreement between you and us.
If any provision is found to be invalid or unenforceable, the remaining
provisions stay in full effect.
Our failure to enforce any provision is not a waiver of our right to
enforce it later.
You may not transfer your rights under these Terms. We may transfer
ours in connection with a merger, acquisition or sale of our business.
25. CONTACT
Monroe & Alder New York
SucuEcommerce
KvK: 93874014
Email: support@monroeandalder.com