SHIPPING POLICY

SHIPPING POLICY

Last updated: July 23, 2026

We ship to customers across the United States. This page explains how
long your order takes, what it costs, and what happens if something
goes wrong.

WHERE WE SHIP

We currently ship to all 50 US states, including Alaska and Hawaii, and
to Puerto Rico. Delivery to Alaska, Hawaii and Puerto Rico may take
longer than the times shown below.

We do not currently ship outside the United States.

PROCESSING TIME

We prepare and dispatch orders within 1 to 3 business days of receiving
your payment.

Orders placed on weekends or US public holidays are processed on the
next business day.

During sale periods and peak seasons, processing may take slightly
longer. If that happens, we will say so on our website.

DELIVERY TIME

Once your order has been dispatched, delivery normally takes 6 to 12
business days.

Total time from order to delivery is therefore 7 to 15 business days.

These are estimates based on normal carrier performance. They are not
guarantees. Customs processing, carrier delays, severe weather and
incorrect address details can extend delivery beyond these times.

IF YOUR ORDER IS DELAYED

If we cannot ship your order within the time stated at checkout, or
within 30 days if no time was stated, we will contact you with a
revised delivery date.

You can then choose to accept the new date or cancel your order for a
full refund. If we do not hear from you, we will cancel and refund your
order.

SHIPPING COSTS

Standard shipping is free on all orders within the United States.

We do not currently offer an expedited or express shipping option.

IMPORT DUTIES AND TAXES

Our products are shipped from outside the United States, and we ship on
a Delivered Duty Paid basis.

This means all applicable import duties, tariffs and customs charges
are already included in the price you pay at checkout. You will not be
asked to pay anything to the carrier when your order is delivered.

In the unlikely event that a carrier does request a payment from you on
delivery, please pay it if you wish to receive your parcel, keep the
receipt, and email it to support@monroeandalder.com. We will reimburse
you in full.

TRACKING

You will receive a tracking number by email once your order has been
dispatched.

Tracking information can take 2 to 5 business days to become active
after dispatch, and updates may pause while your parcel is in transit
between carriers or clearing customs. This is normal and does not mean
your parcel is lost.

If your tracking has not updated for more than 10 business days, email
support@monroeandalder.com and we will investigate.

MULTIPLE ITEMS AND SPLIT SHIPMENTS

Orders containing more than one item may be shipped separately and
arrive on different days. Each parcel will have its own tracking
number. You will not be charged extra for this.

If part of your order has arrived and the rest has not within the
estimated delivery window, please contact us before assuming anything
is missing.

DELIVERY ADDRESSES

Please check your delivery address carefully before completing
checkout. We are not responsible for orders delayed, lost, or returned
because of an incomplete or incorrect address.

If you spot a mistake, email support@monroeandalder.com within 12 hours
of placing your order and we will correct it if the order has not yet
been dispatched. Once an order has been dispatched, we cannot change
the address.

We can deliver to PO Boxes and to APO, FPO and DPO addresses, but
delivery to these addresses may take longer and tracking may be
limited.

RISK OF LOSS

Risk of loss passes to you when the carrier delivers your order to the
address you provided.

LOST OR UNDELIVERED ORDERS

If tracking shows your order as delivered but you have not received it,
please first check with anyone else at your address and with your
neighbours, and look for a carrier notice.

If you still cannot find it, email support@monroeandalder.com within 14
days of the marked delivery date. We will open an investigation with
the carrier and agree a resolution with you.

If your order has not arrived and tracking shows no delivery, contact
us once the estimated delivery window has passed and we will
investigate.

REFUSED OR UNCLAIMED PARCELS

If you refuse delivery, or a parcel is returned to us because it went
unclaimed, our Returns & Refunds Policy applies.

CANCELLING AN ORDER

You can cancel your order for a full refund at any time before it is
dispatched. Email support@monroeandalder.com with your order number as
soon as possible.

Once your order has been dispatched, our Returns & Refunds Policy
applies.

DAMAGED PARCELS

If your parcel arrives visibly damaged, please photograph it before
opening where possible, and email support@monroeandalder.com within 7
days of delivery.

CONTACT

Monroe & Alder New York
Email: support@monroeandalder.com